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Website Support

Keeping Your Website Up to Date is Critical

And yet, it’s easy to let regular site maintenance tasks fall behind – sometimes to the point where your site is at risk of being hacked, or visitors are seeing errors or display issues.

Website maintenance is a challenge for many organizations, especially those without dedicated web staff. iContext has been providing website support services since 1994.

Stop dealing with complicated technical tasks and get back to focusing on your organization’s core activities.

Learn More – info@icontext.com

Responsive, Expert Website Technical Support. Local. Friendly. No Long-Term Contracts.

iContext’s Website Support / Maintenance Service is offered on retainer, in blocks of 3, 5 or more hours at $85 / hour. There are no long-term contracts to sign.

The service covers:

  • On-call troubleshooting & emergency response for critical issues e.g. site down / traffic spike
  • Priority email & cell access for all client-approved contacts
  • Monthly traffic reports
  • Hosting administration e.g. SSL certificate installs, PHP updates
  • Security updates (WordPress core & plugins), resolving compatibility issues
  • Wordfence security scans & monitoring
  • Managing website anti-spam services e.g. Google reCAPTCHA
  • Installation of tracking & 3rd party code e.g. Open Graph, Meta / Facebook Pixel, Google Analytics / Search Console, etc.
  • Modifications to information architecture / navigation
  • Content & styling updates e.g. CSS, complex layouts, editing text, PDF / video embeds, newsletter layout
  • Basic graphics editing
  • Enhancements to existing functionality e.g. ecommerce, themes, plugins, forms
  • Load speed & performance tuning
  • Expert advice on all website, email & social media matters

A key advantage to iContext’s Website Support / Maintenance Service is priority support – most requests are handled within two business days, more often than not same day.

Over 30 Years of Exceeding Client Expectations

iContext has been in business since 1994, and we’re proud to say that over 90% of our business comes from referrals and repeat clients. Many clients have been with us 10 years or more.